Hotel Property Management Systems: Products and Features

What is a property management system

Current methods of hotel management
Source —
Software Advice

Main modules of property management systems

A general structure of property management system

Reservation

  • Room bookings. The system checks room availability and status, shows free rooms across different channels and the website booking engine. This function monitors double bookings and allows group reservations. Then it schedules bookings and displays information about current and upcoming bookings on a dashboard.
  • Collection of e-payments, and identification of types and categories of payments that are processed via this module.
  • Management of room inventory and allocation that prevents overbookings and duplication of bookings. In some software, this function is part of a channel management module.
  • Reservation emails. The system sends confirmations to guests after they complete booking. In some PMSs, this function is a part of the front-desk operations module.
  • Activities booking. Some software allows guests to book not only accommodation but also activities with this system.

Front-desk operations

Front-desk operations interface
Source —
Protel

Channel management

Revenue management

Housekeeping

CRM and customer data management

Reports and analytics

Back-office management

  • Event management (conference and reception organization) and catering
  • Spa and gym management
  • Staff management (human resources management in back and front office: shift management, staff invoicing)
  • Consumption costs and hotel spendings analysis
  • Inventory analysis
  • Sales and management of promotional campaigns
  • Reviews management.

Point-of-sale services

  • Spa, gyms, and activities
  • Food and beverage services (restaurants, cafes, breakfasts)
  • In-room services, mini-bar items, TV, or Wi-Fi.

Things to consider when choosing PMS software

Most popular property management systems

Hotel chains and resorts systems — Maestro PMS, IQware PMS

Property management systems for hotel chains and resorts
Allotment module of PMS — screenshot
Source
IQware
  • Central Reservation System
  • Hospitality’s Email Service
  • Spa Management Platform
  • Event Management Software
  • Travel Insurance for guests.

Systems for city hotels, business hotels, conference centers — eZee Absolute, Protel

Property management systems for city hotels, business hotels, conference centers

Systems for timeshares, vacation rentals, and apartments — Stays PMS, Vreasy

Property management systems for timeshares, vacation rentals and apartments

Small hotels (hostels, inns, B&Bs) PMS — Little Hotelier, Hotelogix

Property management systems for small hotels, hostels, inns, B&Bs

Final word

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